Guidelines

Here you will find useful information for your booking and your stay.

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Cancellations and prepayments

  • You can cancel free of charge up to 60 days before arrival.

  • In the event of cancellation in the 60 days prior to arrival, you pay 90% of the total price.

  • In the event of no-show, you pay an amount equal to the total price.

  • You pay a prepayment after the reservation is made.

  • We accept prepayments through: Bank transfer.

  • We will issue a refund within: 14 days.

Check in / check out

  • The reception is open daily from 8:00 a.m. to 10:00 a.m. and 5:00 p.m. to 8:00 p.m.

  • The reception is located in Grafenhausener-Str. 4b in 77977 Rust

  • Please contact us at least 1 day before your arrival if you will be arriving later than 7.45 p.m. (this only applies to bookings by e-mail or via our website)

  • If you arrive between 8 a.m. and 10 a.m., you can park with us if a parking space is available, otherwise you will receive a free parking ticket for the Europapark (not for Rulantica)

  • The apartments are ready to move into from 5 p.m.

  • The check out is from 8 a.m. to 10 a.m.

  • On arrival you have to pay a damage deposit of € 100.00 in cash, which will be given back when you return the keys.

The visitor‘s tax in Rust amounts to 1,00 € per person and night (for max. five nights).

All persons from 12 years on have to pay the visitor‘s tax.

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